Refund policy

Updated: July 8, 2026

Forged Crown Return & Exchange Policy

 

Store Credit Only – No Refunds

We offer a 30‑day return window, which means you have 30 days after receiving your item to request a return. All approved returns are issued as store credit only. We do not offer refunds to the original payment method.

Store credit never expires and can be used toward any future purchase.

Eligibility Requirements

To be eligible for a return, your jewelry must be:

  • Unused
  • Unworn
  • In the same condition you received it
  • Free of scratches, residue, or signs of wear
  • Complete with all original packaging, tags, pouches, certificates, and components
  • Accompanied by a receipt or proof of purchase

Any item showing wear, damage, alteration, or missing components will not be eligible for return or store credit. This protects the integrity and hygiene standards of our jewelry.

How to Start a Return

To begin a return, contact us at:

📧 support@forgedcrown.com

If your return is approved, we will provide a prepaid return shipping label and instructions. Items sent back without prior approval will not be accepted.

You may contact us at any time with questions.

Damages & Issues

Please inspect your order upon arrival and contact us immediately if:

  • The item is defective
  • The item is damaged
  • You received the wrong item

We will evaluate the issue and make it right.

Exceptions / Non‑Returnable Items

Due to the nature of fine jewelry and hygiene standards, the following items are final sale and not eligible for return or store credit:

  • Engraved items
  • Personalized items
  • Custom‑sized items (including custom bracelet lengths or ring sizes not offered as standard)
  • Made‑to‑order items
  • Worn or used jewelry
  • Items showing scratches, wear, residue, or damage
  • Items missing original packaging, tags, or components
  • Sale items
  • Gift cards

If you have questions about a piece before purchasing, we encourage you to contact us.

Custom & Personalized Orders

All custom, engraved, personalized, and made‑to‑order items are final sale and cannot be returned or exchanged.

Exchanges

If you would like a different item, you may return the original piece (if eligible) for store credit, then place a new order for the replacement item.

European Union 14‑Day Cooling‑Off Period

If your order is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason. The item must be unused, unworn, and in its original packaging, along with proof of purchase.

Approved returns will receive store credit only.

Store Credit Processing

Once we receive and inspect your return, we will notify you of approval. If approved, store credit will be issued within 10 business days.

If more than 15 business days have passed since your return was approved, please contact us at:

📧 support@forgedcrown.com